IT and Contract Computer Support

Remote Computer Support System (RS)

A key feature of Cobalt Computer Solutions' commitment to offering its clients the ultimate level of support is the ability to identify potential system problems before they develop or even become apparent to the user.

Cobalt installed systems can be linked back to the company's Exeter offices where a wide screen plasma monitor tracks the performance of every component of each business' uniquely tailored computer and networking package.

This Remote Support operates like a traffic light, with icons against each component of the system changing from green to red in the event of a potential problem or system overload.

In most cases the issue can then be rectified remotely from Cobalt's own premises instead of engineers being dispatched to site.

Maintenance Contracts

Cobalt offer customers Monthly Maintenance Contracts which not only provide excellent service and ensure computer and networking systems are running at optimum levels, but are also extremely competitively priced. You do not have to be an existing customer to take out a contract either.

From just £60 per month the client receives full telephone technical support (9am-5pm) from Cobalt engineers, often those with hands-on experience of the particular system requiring attention.

Standard issues such as printers not printing, computers dropping off the network etc... can usually be resolved in a matter of minutes remotely, but where a call-out is required the maintenance contract offers a 15% discount on our call-out fee (normally charged at £60 to include half an hour's labour) and 15% discount on our hourly labour charge of £60 per hour.

And, unlike most technical support services, Cobalt will also guarantee a response time as part of the contract. On site maintenance will be received within eight working hours of the time of the enquiry during normal working hours of 9.00 am to 5.00 pm, Monday to Friday, exclusive of public holidays.

However, the unseen benefit of the maintenance is what keeps your network running with minimum downtime. Cobalt monitor your server 24/7 using specialist software.

This software reports anything that is likely to cause a failure or slow running and allows the engineers to proactively manage and update the server and network, ensuring you are protected from all the latest security threats.

Cobalt can tailor the contract to your needs and demands depending on whether an all inclusive or just telephone service is required. The set contract is the result of years of experience in how to keep our many customers' systems running smoothly.